Terms and Conditions
Standard Installation
A standard installation is defined in the following terms: The property is
of standard construction, not more than two stories in height (excluding any
cellar or basement). There are no access difficulties and the installer is
able to work from a standard extension ladder. The satellite dish can be
mounted using standard wall brackets. Each satellite receiver can be reached
by an external surface mounted downlead cable not more than 15 metres in
length. The installation can be completed safely by one installer within
approximately one hour for the first point, plus approx. 30 minutes for each
additional point. This service is available for domestic premises only.
The standard installation service includes the following: the supply,
installation and alignment of a Satellite Dish which is suitable for the
reception of the desired Freesat services – satellite specific Astra/Eutelsat
(dish sizes 45cm to 80cm – mesh type). The installation of pre-supplied
standard mounting brackets – site specific (wall mount). The supply and
installation of a surface mounted downlead to a suitable position for
connection to the customer’s digital receiver (please note: additional
rooms will require additional cables). All wall entry holes will be properly
sealed against the elements using silicon sealant and appropriate
internal/external weather covers. Carry out a final assessment of received
Freesat services to confirm the new service is operational to agreed levels
following the satellite dish system installation (coverage restrictions
apply). Connection to your existing TV/associated equipment and
demonstration. Tidy and vacuum the work space on completion.
Exclusions
The following situations are deemed as a non-standard installation and not
covered under ELECTROPLUS installation agreement. Please ask our
installation team for more information if any of the following applies:
non-domestic use property i.e. business locations, three-storey properties,
communal systems (flats generally), specialist cable management (channelling
out, lifting carpets, hiding of cables behind partition walls etc.
In some situations you may require a non-standard satellite dish
installation which can be carried out but will incur additional costs.
Examples of this are: specialist mounting materials/brackets (chimney
mounts, extended masts etc). Additional cable requirements. All additional
costs will need to be paid at the point of installation and made payable
directly to the Electro Plus .
The installer may quote additional charges for installations outside the
scope of the standard conditions (example: special access
requirements/specialist mounting materials/bespoke cable management), or for
upgrading your option to a higher number of points. There is no obligation
to accept an additional charge – you may cancel the installation and claim
a refund instead. Any additional charges are paid directly to the
installation company.
Warranty
Your satellite dish installation is covered by a one year parts and labour
warranty. We guarantee that the installation will remain free from defect
caused by faulty materials or workmanship for a period of one year from the
date of installation. This guarantee does not cover broadcast changes,
receiver problems, accidental or malicious damage, resulting from natural
causes such as high winds, storms or lightning discharge, nor does it cover
loss or deterioration of signal reception due to causes external to the
installation. Your statutory rights are not affected.
All prices and details correct at time of publishing, however are subject
to change without notice. Subject to availability. While stocks last.